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Seal 8: Hardware Q&A

  • SIM Cards

    Q: Which SIM cards are compatible with the Seal 8?
    A: The Seal 8 is compatible with SIM cards provided by T-Mobile.

    Q: Where is the SIM card slot? How do I install my SIM card?
    A: The SIM card slot is underneath the battery on the back of your device. To insert SIM and SD cards:

    1. Unscrew the battery (on back of device).
    2. Read the SIM and SD card labels.
    3. Insert your SIM and SD cards.
    4. Screw the battery back into the device.
  • GPS

    Q: My GPS isn’t working. What’s the problem?

    The GPS may not connect properly indoors. Try to test the GPS outside, and if your device still won’t connect, then contact us and here’s what we can do:

    1. We’ll email you a prepaid shipping label.
    2. You’ll use the label to ship us the device.
    3. When we receive the device, we’ll diagnose the issue.
    4. If we can repair the device, we’ll do so and then ship the device back to you within seven business days.
    5. If your warranty is active, repairs or replacements will be free.
  • Accessories

    Q: Are there any accessories for the Seal 8?
    A: The Seal 8 comes with just about everything you need, but we are in the final stages of developing a docking station and a shoulder strap. Both of these accessories should be available by the end of December.

  • User Guide

    Q: Is there a user guide?
    A: Your device packaging should have come with a small start-up guide, but if you’re looking for a more in depth user guide, check back on the Seal 8 webpage where we will be posting it soon.

  • Touchscreen

    Q: How  up improve the screen’s readability in daylight?
    A: Make sure your brightness levels are set all the way up. Also, if you haven’t already, apply the anti-glare screen protector that shipped with your device. If you did not receive an anti-glare screen protector, we’ll ship you one for free. Just send us a message and we’ll help you out.

    Q: The touchscreen does not respond well when the Seal 8 is charging.  What can I do?
    A: Make sure you’re using the charger that came with device to avoid any major complications, as using a foreign charger may cause issues while the device is charging. However, it is normal to experience minor differences in usage while the device is charging.

  • Stylus

    Q: Is the stylus waterproof?
    A: No.

    Q: What do the buttons on the side of the stylus do?
    A: The buttons only have a function for devices that run on Windows. Here’s what they do:

    • The tip itself functions as a left click.
    • The button closest to the tip–the button with the open circle icon–functions as the right click.
    • The other button–the button with the closed circle icon–functions as a double click.

    Q: My stylus isn’t working. What should I do?
    A: This is probably happening because the battery in the stylus is dead, or because the stylus itself needs to be recalibrated. If the AAA battery is not the issue, try recalibrating the stylus. To do so:

    1. Locate the small hole closest to the tip of the stylus.
    2. Use a small paper clip (or similarly thin object) to press the button within the small hole four time in a row.
    3. If this does not work after several attempts, send us a message and we’ll help you out.

    Q: Can I purchase an additional stylus from Bak USA? What other pens are compatible?
    A: Yes, you can purchase a stylus through Bak USA. The Seal 8 uses an electromagnetic pens, but not all every brand of electromagnetic pen may be compatible with the Seal 8.

  • Speakers

    Q: Will the speakers work when wet? How will this affect the sound?
    A: Yes, the speakers will work if they get wet, but sound quality may vary depending on exactly how wet they get. While getting the speakers wet will not damage the device, submerged and excessive wetness may compromise sound quality.

  • Nits

    Q: How many nits does the Seal 8 have?
    A: The Seal 8 clocks in at 300 nits, which indicate the brightness of the device.

  • Battery

    Q: My battery is losing power when I am using the barcode scanner. What should I do?
    A: Send us a message and we’ll send you a downloadable app to resolve the issue.

Seal 8: Software Q&A

  • Android

    Q: Can I update the Android version on my Seal 8 manually from non-Bak USA sources?
    A: No, not at this time. The Android version on your device is specific to the Seal 8, so manual Android updates from outside sources will not be applicable. However, when an Android update becomes available, your device will show you a notification that gives you an option to make the update.

  • Nautical Apps

    Q: Does the Seal 8 include any nautical software?
    A: While the Seal 8 does not include any nautical navigation or charting software, you are able to download whichever software package or app you prefer. Common choices are Navionics for Android and Expedition for Windows.

  • IMEI Number

    Q: Can I unlock my device to use it with another network? Where can I find the IMEI code?
    A: No. The Seal 8 is only certified for compatibility with the T-Mobile network.

    To access the IMEI code for Windows users, we wrote a small script that you can download here. Click the link, double-click the script, and you should be able to see IMEI info if you have an LTE module.

    To access the IMEI code for Android users:

    1. Go to Settings.
    2. Click About tablet.
    3. Click Status.
    4. Click IMEI information.
  • Sensor Apps

    Q: I want an app that helps me use the sensors on my Seal 8. Which Windows app would you recommend?
    A: The Seal 8 has sensors for light, navigation, temperature, and humidity. We are currently developing an app that will display the readouts of each of these sensors. We hope to have a user-friendly version of the app available by the end of December.

  • GPS

    Q: My Windows Seal 8 device will not connect to the GPS. What should I do?
    A: Try updating Windows and reconnecting to the GPS. If that doesn’t work, test the GPS using theGPS Satellite app from the Windows Store. Download the app and see if any GPS info is displayed. If not, send us a message and we’ll help you out.

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