Contact Us

716.248.2704

425 Michigan Avenue
Buffalo, NY 14203

info@bakusa.com


Enter your email for monthly updates from Bak USA.

You’ve got questions. We’ve got answers.

Check out the topics that are trending now.


To speak with someone on our customer experience team, call 716.970.4110.

Seal General Questions

  • Where is the SD card slot? How do I install my SD card?

    We put the SD card slot under the battery on the back of your Seal. Why? For maximum protection. If you want to insert an SD card, unscrew the battery from the back of the Seal. Read the SD card label and push the card into the slot. Once the card is in there, you can screw the battery back onto the Seal.

  • My GPS isn’t working. What’s the problem?

    Your GPS lives for the outdoors. If you’re having trouble using it indoors, head outside and give it a try.

    If that doesn’t work, try updating Windows and reconnecting to the GPS.

    If that doesn’t work, test the GPS using the GPS Satellite app from the Windows Store. Download the app and see if any GPS info is displayed.

    And if that doesn’t work, call us at 716.970.4110 or drop us a line. Here’s what we can do:

    • We’ll email you a prepaid shipping label.
    • Stick your Seal in a box, tape it up real good, and use the label to send it our way.
    • When we receive your Seal, we’ll send it to our team of engineers who will diagnose it.
    • If the engineers say we can repair your Seal, we’ll fix it and send it back to you.
    • If you’ve got an active warranty, repair or replacement will be free.
  • Are there any accessories for the Seal series tablets?

    The Seal is a prime example of self-contained excellence. That means it already comes with just about everything you need. But hey, we’re always looking for ways to improve. We’re constantly evaluating accessories and add-ons that could work well with these devices. Something you think the Seal could use? Let us know.

  • What are the best practices for maximizing short-term battery life?

    Here’s how to get the most out of your Seal battery every single day:

    • Close apps and programs you aren’t actively using.
    • Reduce your screen’s brightness. Having trouble
    • Type the word brightness into the computer’s search function, and Windows will show you how.
    • Uninstall any unnecessary apps and programs.
    • Turn the volume down. No one’s in the mood for your monster ballads, okay?
    • If you’re not using Bluetooth or Wi-Fi, switch ‘em off. You can kill two birds with one stone by using Airplane Mode. (Please don’t actually kill any birds.)
    • You can plug just about anything into your Seal. Your cell phone. An external hard drive. Flash drives. If you’re not using ‘em or actively charging ‘em, unplug ‘em.
    • Remember how your mom always asked you to clean your room? Clean off your desktop. And pick up your socks already.
  • What are the best practices for maximizing long-term battery life?

    Here are the ideal charging practices you can use to make the most out of your battery over the life of your Seal:

      • Use it down to between 5-10% battery life.
      • Plug it into a charger or put it in a charging cart until it’s fully recharged back up to 100%.
      • Repeat.

    You can use your Seal until the very last drop of juice is gone. The device will shut down from low battery. When that happens, don’t try to power it back on until it’s connected to a charger or fully recharged.

  • What is the proper procedure for cleaning my device?

    Your Seal is waterproof. Just dunk it in some water and wipe it off with your sleeve, a towel, or microfiber cloth. You can use one of those cleaning wipes made for cleaning electronics, too. Just don’t use bleach wipes.

Seal Questions

  • What do the buttons on the side of the Seal stylus do?

    Your Seal stylus has a few buttons. Here’s what they do:

    • The tip itself works like a left click.
    • The button closest to the tip works like a right click. And when you’re using certain programs with drawing functionality, like Paint and OneNote, it’ll act like an eraser.
    • The button farthest away from the tip works like a double click.

Seal 8 Questions

  • What do the buttons on the side of the Seal 8 stylus do?

    If your Seal 8 runs Android software, the buttons are a non-factor. But if your Seal 8 runs Windows, the buttons have a few different functions. Here’s the breakdown:

    • The tip works like a left click.
    • The button closest to the tip–the button with the open circle icon–functions as the right click.
    • The other button–the button with the closed circle icon–functions as a double click.
  • My Seal 8 stylus isn’t working. What should I do?

    First things first: Check the battery. Grab a fresh AAA battery and pop it in. If that doesn’t help, your stylus might need to be recalibrated. Here’s how you do it:

    • Locate the small hole closest to the tip of the stylus. Inside that hole is a super small button.
    • Grab a small paper clip and stick the end into the hole. You’ll need to press that little button four times in a row.
    • Try using your stylus. If it doesn’t work, try the paper clip trick again.

    If you still can’t get it to work, call us at 716.970.4110 or drop us a line and we’ll help you out.

  • Does the Seal 8 include any nautical software?

    Charting unknown waters with your Seal 8? Perfect. While the Seal 8 doesn’t come standard with any nautical navigation or charting software, you can download what you need from the Google Play Store or the Windows Store. Look for Navionics on Google Play and Expedition on the Windows Store.

  • Where can I find the IMEI code?

    If you’re running Windows on your Seal 8, we wrote a little program that’ll help you out. Download it here. Once you’ve got it, double-click it and it’ll display IMEI info if you’ve got an LTE module.

    If you’re running Android on your Seal 8:

    1. Go to Settings.
    2. Click About Tablet.
    3. Click Status.
    4. Click IMEI information.

Looking for more?

Contact us

Top