Seal General Questions
- Where is the SD card slot? How do I install my SD card?
We put the SD card slot under the battery on the back of your Seal. Why? For maximum protection. If you want to insert an SD card, unscrew the battery from the back of the Seal. Read the SD card label and push the card into the slot. Once the card is in there, you can screw the battery back onto the Seal.
- My GPS isn’t working. What’s the problem?
Your GPS lives for the outdoors. If you’re having trouble using it indoors, head outside and give it a try.
If that doesn’t work, try updating Windows and reconnecting to the GPS.
If that doesn’t work, test the GPS using the GPS Satellite app from the Windows Store. Download the app and see if any GPS info is displayed.
And if that doesn’t work, call us at 716.970.4110 or drop us a line. Here’s what we can do:
- We’ll email you a prepaid shipping label.
- Stick your Seal in a box, tape it up real good, and use the label to send it our way.
- When we receive your Seal, we’ll send it to our team of engineers who will diagnose it.
- If the engineers say we can repair your Seal, we’ll fix it and send it back to you.
- If you’ve got an active warranty, repair or replacement will be free.
- Are there any accessories for the Seal series tablets?
The Seal is a prime example of self-contained excellence. That means it already comes with just about everything you need. But hey, we’re always looking for ways to improve. We’re constantly evaluating accessories and add-ons that could work well with these devices. Something you think the Seal could use? Let us know.
- How can I improve the screen’s readability in daylight?
Windows makes it pretty easy to adjust screen brightness. All you have to do is search for brightness and it’ll show you exactly how to adjust. Pretty slick, eh?
- The touchscreen does not respond well when my tablet is charging. What can I do?
It’s normal for the Seal to act a bit differently when it’s charging. If you’re using a charger other than the one your Seal was shipped with, things can go wrong. And understandably so. Other chargers aren’t calibrated properly for the Seal.
- Is the stylus waterproof?
No, you’re going to want to keep your stylus dry.
- Can I purchase an additional stylus from Bak USA? What other pens are compatible?
This is a great follow-up to the “waterproof” question. Yes, we’ve got extra styluses that you can purchase. Give our customer experience team a call at 716.970.4110 or drop ’em a line and they’ll hook you up.
As for using a different stylus, we wouldn’t recommend it. Our Seal series tablets use a specific kind of electromagnetic stylus. Other brands and models might not be compatible.
- Will the speakers work when wet? How will this affect the sound?
Yes, the speakers will work if they get wet, but sound quality may vary depending on exactly how wet they get. While getting the speakers wet will not damage the device, submerged and excessive wetness may compromise sound quality.
- How can I purchase an additional charger from Bak USA?
Call us at 716.970.4110 or drop us a line and we’ll hook you up.
- What are the best practices for maximizing short-term battery life?
Here’s how to get the most out of your Seal battery every single day:
- Close apps and programs you aren’t actively using.
- Reduce your screen’s brightness. Having trouble
- Type the word brightness into the computer’s search function, and Windows will show you how.
- Uninstall any unnecessary apps and programs.
- Turn the volume down. No one’s in the mood for your monster ballads, okay?
- If you’re not using Bluetooth or Wi-Fi, switch ‘em off. You can kill two birds with one stone by using Airplane Mode. (Please don’t actually kill any birds.)
- You can plug just about anything into your Seal. Your cell phone. An external hard drive. Flash drives. If you’re not using ‘em or actively charging ‘em, unplug ‘em.
- Remember how your mom always asked you to clean your room? Clean off your desktop. And pick up your socks already.
- What are the best practices for maximizing long-term battery life?
Here are the ideal charging practices you can use to make the most out of your battery over the life of your Seal:
- Use it down to between 5-10% battery life.
- Plug it into a charger or put it in a charging cart until it’s fully recharged back up to 100%.
You can use your Seal until the very last drop of juice is gone. The device will shut down from low battery. When that happens, don’t try to power it back on until it’s connected to a charger or fully recharged.
- What is the proper procedure for cleaning my device?
Your Seal is waterproof. Just dunk it in some water and wipe it off with your sleeve, a towel, or microfiber cloth. You can use one of those cleaning wipes made for cleaning electronics, too. Just don’t use bleach wipes.
- What do the buttons on the side of the Seal stylus do?
Your Seal stylus has a few buttons. Here’s what they do:
- The tip itself works like a left click.
- The button closest to the tip works like a right click. And when you’re using certain programs with drawing functionality, like Paint and OneNote, it’ll act like an eraser.
- The button farthest away from the tip works like a double click.
- My Seal stylus isn’t working. What should I do?
Grab a fresh AAAA battery and pop it in. Yes, that’s one 4A battery. That should fix the problem.
- Does the Seal include any nautical software?
Charting unknown waters with your Seal? Perfect. While the Seal doesn’t come standard with any nautical navigation or charting software, you can download what you need from the Windows Store. Expedition is a popular choice.
- How many nits does the Seal have?
A nit is the unit used to describe luminance. The more nits a device has, the brighter its display. The Seal clocks in at 450 nits.
Seal 8 Questions
- What do the buttons on the side of the Seal 8 stylus do?
If your Seal 8 runs Android software, the buttons are a non-factor. But if your Seal 8 runs Windows, the buttons have a few different functions. Here’s the breakdown:
- The tip works like a left click.
- The button closest to the tip–the button with the open circle icon–functions as the right click.
- The other button–the button with the closed circle icon–functions as a double click.
- My Seal 8 stylus isn’t working. What should I do?
First things first: Check the battery. Grab a fresh AAA battery and pop it in. If that doesn’t help, your stylus might need to be recalibrated. Here’s how you do it:
- Locate the small hole closest to the tip of the stylus. Inside that hole is a super small button.
- Grab a small paper clip and stick the end into the hole. You’ll need to press that little button four times in a row.
- Try using your stylus. If it doesn’t work, try the paper clip trick again.
If you still can’t get it to work, call us at 716.970.4110 or drop us a line and we’ll help you out.
- Which SIM cards are compatible with the Seal 8?
The Seal 8 is compatible with SIM cards provided by T-Mobile.
- How many nits does the Seal 8 have?
A nit is the unit used to describe luminance. The more nits a device has, the brighter its display. The Seal 8 clocks in at 300 nits.
- Can I unlock my Seal 8 to use it with another network?
No. The Seal 8 is only certified for compatibility with the T-Mobile network.
- Where can I find the IMEI code?
If you’re running Windows on your Seal 8, we wrote a little program that’ll help you out. Download it here. Once you’ve got it, double-click it and it’ll display IMEI info if you’ve got an LTE module.
If you’re running Android on your Seal 8:
- Go to Settings.
- Click About Tablet.
- Click Status.
- Click IMEI information.