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Seal Frequently Asked Questions

You've got questions. We've got answers. So if you're trying to fix a problem find a user guide, or just learn more about your Seal — this is the place for you.

Basic

How do I know which version of the Seal I’m using?

Will need an answer for this questions.

How do I power on my Seal?

To power on your Seal, press and hold the power button for four seconds. As you’re pressing the button, you’ll see the LED indicator flash red.

It may take 2-5 seconds for the tablet to boot up. When the Seal logo appears on the screen, you’re powered on.

*Do not press or hold the power button for longer than five seconds.*

Where is the SD card slot?

We put the SD card slot under the battery on the back of your Seal. Why? For maximum protection.

How do I install my SD card?

If you want to insert an SD card, unscrew the battery from the back of the Seal. Read the SD card label and push the card into the slot. Once the card is in there, screw the battery back onto the Seal.

What does the Seal’s LED color indicate?

The Seal’s LED will be one of three colors:

Solid red: The Seal is charging

Blinking r

How can I best manage my Seal’s battery life?

Here’s how to make the most of your Seal’s short-term battery:

  • Close apps and programs you aren’t actively using
  • Reduce your screen’s brightness
  • Uninstall any unnecessary apps and programs.
  • Turn the volume down
  • If you’re not using Bluetooth or Wi-Fi, switch ‘em off or turn on Airplane Mode
  • Unplug external devices (cell phone, external hard drive, flash drive, etc.)
  • Clear the files from your Seal’s desktop

Here’s how to make the most of your Seal’s long-term battery:

  • Use it down to between 5-10% battery life
  • Plug it into a charger or put it in a charging cart until it’s fully recharged to 100%
  • Repeat

You can use your Seal until the very last drop of juice is gone. When the device shuts down from low battery, don’t try to power it back on until it’s connected to a charger or it’s fully recharged.

Will the speakers work when wet? How will this affect the sound?

Yes, the speakers will work if they get wet, but sound quality may vary depending on exactly how wet they get. While getting the speakers wet will not damage the device, submerged and excessive wetness may compromise sound quality.

What is the proper procedure for cleaning my Seal?

Your Seal is water-resistant, so you can just hose it off with some soapy water and then wipe it dry with your sleeve, a towel, or a microfiber cloth. You can use one of those cleaning wipes made for cleaning electronics, too. Just don’t use bleach wipes.

How can I improve the screen’s readability in daylight?

Windows makes it pretty easy to adjust screen brightness. Just use Windows to search for brightness and it’ll show you exactly how to adjust.

How can I download drivers for my Seal?

Scroll down and find the Seal drivers at the bottom of this screen. If you’re not sure what to download or what to do with the file you’ve downloaded, call us at 716.970.4110 or drop us a line and we’ll help you out.

Stylus

How do I use my stylus like a mouse?

To perform a left-click, touch the tip of your stylus to the screen.

To perform a right-click, touch the tip of your stylus to the screen and press the lower button (the button closest to the tip).

To perform a double-left click, touch the tip of your stylus to the screen and press the upper button (the button farthest from the tip).

My stylus isn’t working. What should I do?

If your Seal Stylus is not working, grab a fresh AAAA battery and pop it in. Yes, that’s one quadruple-A battery. That should fix the problem.

Is my stylus waterproof?

Unlike the Seal itself, the Seal Stylus is not waterproof. So you’re going to want to keep it dry.

Can I use a different stylus on my Seal?

As for using a different stylus, we wouldn’t recommend it. Our Seal tablets use a specific kind of electromagnetic stylus. Other brands and models might not be compatible.

How can I buy another stylus?

To purchase an additional Seal Stylus, click here.

Connectivity

How do I activate my Seal on the Verizon 4G LTE network?

Your Seal comes preinstalled with a SIM card, which connects you to Verizon’s 4G network. Every SIM card comes with an IMEI number, which you can find on both your Seal and Seal packaging. You’ll need to know your IMEI number to activate your Seal. Here’s what to do:

1. Find your IMEI number (on a sticker on your Seal and Seal packaging)
2. Call Verizon at 1.800.922.0204
3. Follow the prompts to activate your 4G LTE service

How do I access my LTE network if applicable?

Will need an answer for this Questions.

I have general questions about my Verizon Plan.

If you have general questions about your Verizon account (plan, usage, adding/removing lines, data usage, etc.), you can do one of the following:

• Log in to your account at login.verizonwireless.com/amserver/UI/Login
• Visit verizonwireless.com/support
• Contact Verizon’s customer service department at 1.800.922.0204

Troubleshooting

My GPS isn’t working. What’s the problem?

Your GPS lives for the outdoors. If you’re having trouble using it indoors, head outside and give it a try.

If that doesn’t work, try updating Windows and reconnecting to the GPS.

If that doesn’t work, test the GPS using the GPS Satellite app from the Windows Store. Download the app and see if any GPS info is displayed.

And if that doesn’t work, call us at 716.970.4110 or drop us a line. Here’s what we can do:

  • We’ll email you a prepaid shipping label
  • Stick your Seal in a box, tape it up, and use the label to send it our way
  • When we receive your Seal, we’ll send it to our team of engineers who will diagnose it
  • If the engineers say we can repair your Seal, we’ll fix it and send it back to you
  • If you’ve got an active warranty, repair or replacement will be free

The touchscreen does not respond well when my tablet is charging. What can I do?

If you’re using the Seal while it is being charged, you may experience latency issues. Also, if you’re using a charger other than the one your Seal was shipped with, things could go wrong. Other chargers aren’t calibrated properly for the Seal.

Other

Are there any accessories available for the Seal?

Darn right there are. Click here for Seal accessories, charging solutions, mounts, and more.

How can I purchase an additional charger?

Looking for an extra charger? Click here.

And for big-time charging solutions, click here.

I purchased a RAM Mount for my Seal. How do I assemble it?

Our video tutorial ought to help. Watch it here.

Let's talk.

When you need support, it’s nice talking to a real-life human being. Shoot us a message or give us a call and we’ll help you out.

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